STORE POLICY
Terms & Conditions | CUBENRG / NRGCUBE webáruház
Effective: May 1, 2025 | Last revised: May 2025
Hatályos: 2026. május
2. General provisions
Company name: Vegetable Workshop Bt.
Headquarters: 1117 Budapest, Törökverő Street 5.
Phone number: +36 70 6161 688
Website: www.cubenrg.eu
Tax number: 25158997-2-43
Company registration number: 01 06 798454
(Hereinafter referred to as: "Service Provider" or "CUBENRG")
2. General provisions
These GTC contain the terms and conditions for distance contracts concluded between the Service Provider and the customer (hereinafter referred to as the "Customer") via the cubenrg.eu website, in accordance with Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses, Act V of 2013 on the Civil Code (Ptk.), Act CVIII of 2001 on electronic commerce services (Ektv.), and Act CLV of 1997 on consumer protection.
The language of the contract is Hungarian. The contract is considered to be in writing — the Service Provider files it and stores it in a searchable form. The GTC is available on the site in downloadable and printable form.
3. Order process
All prices are in Hungarian Forints (HUF) and include VAT. The Service Provider reserves the right to change prices; orders that have already been confirmed will be subject to the price valid at the time of order.
If the Service Provider announces a promotion or price reduction, it will also include the lowest price applied in the previous 30 days in the information regarding the promotion.
Accepted payment methods: bank card (Visa, Mastercard), cash on delivery (cash payment to the courier).
4. Prices and payment
All prices are in Hungarian Forints (HUF) and include VAT. The Service Provider reserves the right to change prices; orders that have already been confirmed will be subject to the price valid at the time of order.
If the Service Provider announces a promotion or price reduction, it will also include the lowest price applied in the previous 30 days in the information regarding the promotion.
Accepted payment methods: bank card (Visa, Mastercard), cash on delivery (cash payment to the courier).
5. Delivery and delivery time
The delivery conditions, fees and deadlines can be found in detail on the "Delivery and Returns" page. The Service Provider will fulfill the order within 30 days of confirmation; if this is not possible, the Customer will be notified immediately.
6. Right of withdrawal
According to Government Decree 45/2014, when purchasing from an online web store, the consumer has the right to withdraw from the contract within 14 days of receiving the product, without giving any reason. This right applies only to natural person consumers.
Method of exercising the right of withdrawal: the Customer notifies the Service Provider in writing (by e-mail or by post) of their intention to withdraw, or uses the Withdrawal/Termination Form included in Annex 2 of Government Decree 45/2014:
I, the undersigned, declare that I exercise my right of withdrawal with respect to the contract for the sale and purchase of the following product: [product name] — Date of conclusion of contract/receipt: [date] — Name and address of the buyer: [details]
Liability for depreciation (rule effective from 1 January 2026): The consumer is liable for depreciation resulting from use exceeding the extent necessary to establish the nature, properties and functioning of the goods. However, the consumer is not liable for depreciation if the Service Provider has not fulfilled its obligation to provide prior information.
Refund: After withdrawal, the Service Provider will refund the purchase price and shipping costs in the same way as the Customer paid. With the express consent of the consumer, another payment method may be used, but the Customer may not be charged any additional fees for this. The refund will be made within 14 days of the return of the product.
Exceptions — right of withdrawal cannot be exercised:
opened, opened food or nutritional supplement (for hygiene reasons), if the product is unsuitable for return after opening the packaging
a personalized product made at the express request of the consumer
7. Warranty of accessories
In the event of defective performance, the Customer may assert a warranty claim in accordance with the provisions of the Civil Code. The essence of the warranty is that, based on the Civil Code, the Service Provider is obliged to have the product repaired or replaced for 2 years after the sale, regardless of the sales price, if the cause of the defect was already present in the product at the time of sale.
The Buyer may request repair or replacement (unless this is impossible or disproportionate), or — if neither repair nor replacement is possible — a price reduction or withdrawal.
The warranty claim can be asserted within 2 years from the date of delivery. In the event of a defect detected within 6 months of delivery, it shall be presumed that the defect already existed at the time of delivery.
8. Product warranty
In the event of a defect in a movable item (product), the consumer may — at his/her choice — assert a warranty claim against the Service Provider or a product warranty claim against the manufacturer. Both claims cannot be asserted simultaneously, in parallel, due to the same defect.
9. Complaints handling
The Customer can submit his complaint to the following contact details:
Phone: +36 70 6161 688
Email / contact form: cubenrg.eu/contact
The Service Provider will investigate the complaint and respond in writing within 30 days. If the Service Provider provides an online platform for submitting a complaint, it is obliged to confirm the submitted complaint. The Service Provider will retain all complaints and the response thereto.
10. Conciliation Board
If the complaint is not resolved, the Customer may contact the conciliation body competent for his/her place of residence. The conciliation body may issue a binding decision even if the business has not made a declaration of submission, but the request is well-founded and the claim sought by the consumer does not exceed HUF 250,000.
Competent body according to the registered office of the Service Provider: Budapest Arbitration Board Address: 1016 Budapest, Krisztina krt. 99. Tel.: +36 1 488-2131 Web: bekeltet.hu
Online dispute resolution platform within the European Union: ec.europa.eu/consumers/odr
11. Data protection
Detailed information on the processing of personal data is available in the Data Protection Notice, in accordance with the provisions of the GDPR (EU Regulation 2016/679). The data provided during the order will be used by the Service Provider exclusively for the fulfillment of the contract; they will not be passed on to third parties — other than the courier service performing the delivery.